Knowledge Base Template

How To Design Your Own IT Support Guide

Problem:
(What was the issue, question, or concept you worked on?)

Steps Taken:
(List the steps you followed — commands run, tools used, screenshots taken, etc.)

Result:
(What you found, what changed, or what the outcome was?)

Plain-English Explanation:
(Write it as if you were explaining it to a non-technical friend. Keep it clear and simple.)

Reflection:
(What you learned from this task, and why it matters for IT support work.)