How to Explain Tech Solutions Without Jargon

How to Explain a Tech Fix in Plain English

One of the most underrated skills in IT support isn’t just knowing how to fix a problem—it’s knowing how to explain the fix to someone who doesn’t speak “tech.” Whether you’re helping a coworker, a relative, or a friend, clear communication is what makes you the person people actually want to call again.

1. Start With the Problem, Not the Jargon

Instead of saying, “Your DNS cache was corrupted,” try:

“Your computer was remembering the wrong directions for a website, so we had to clear that memory.”

By tying the fix to the actual problem the person experienced (“the website wouldn’t load”), you make it relatable.

2. Use Everyday Analogies

Technical concepts often click faster when connected to everyday life. For example:

• RAM = A desk. The bigger the desk, the more papers (programs) you can spread out at once.
• Wi-Fi router reset = Turning the light switch off and back on when it gets stuck.
• Updating software = Like keeping your car’s oil fresh—preventative maintenance to keep it running.

Analogies turn abstract fixes into something visual and familiar.

3. Break Down the Steps Simply

Instead of rattling off technical commands, describe the steps in plain English:

• “I closed all the programs.”
• “I restarted the computer.”
• “I reconnected the Wi-Fi.”

Then, if they want the technical details later, you can show them—but don’t overwhelm them upfront.

4. Tell Them the “Why”

People remember fixes better if they know why it mattered.

• Instead of: “I updated your drivers.”
• Try: “I updated the software your printer uses, so now your computer can talk to it again.”

The “why” builds trust and helps them feel less dependent.

5. End With a Quick Tip

Wrap up with one small, easy takeaway:

• “If this happens again, try restarting before you call me.”
• “Keep your system updated—it prevents a lot of these issues.”

That way, the person leaves not just with a fixed problem, but with a little bit of empowerment.

Bottom Line

Explaining a fix isn’t about dumbing things down—it’s about making tech make sense. The goal isn’t to impress people with how much you know, but to help them feel comfortable and capable. When you can do that, you’re not just the “IT person”—you’re the trusted problem-solver.

Pro tip: Practice explaining your last fix in one or two sentences without using any jargon. If your friend or family member nods instead of looking confused, you nailed it.