Every IT Support Specialist needs a strong foundation in security. Protecting accounts, data, and systems is just as important as fixing hardware or software issues. This module will train you in the day-to-day security practices that keep organizations safe.
In this section, you’ll learn to:
- Writing a Support Ticket: Password Reset Request
- How to Respond When a User Thinks Their Account Was Hacked
- 3 Practical Tips to Avoid Phishing Emails
- Enabling Multi-Factor Authentication: Step-by-Step Guide
By completing these activities, you’ll practice the essential balance of technical defense and clear communication that makes IT professionals trusted guardians of systems and users.
Tasks:
- Write a mock support ticket for a password reset request.
- Draft a professional response to a user who thinks their account was hacked.
- List 3 tips for avoiding phishing emails.
- Enable MFA (multi-factor authentication) on at least one account and document the steps.
Additional links:
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