Every IT Support Specialist needs a strong foundation in security. Protecting accounts, data, and systems is just as important as fixing hardware or software issues. This module will train you in the day-to-day security practices that keep organizations safe.
In this section, you’ll learn to:
- Writing a Support Ticket: Password Reset Request
- How to Respond When a User Thinks Their Account Was Hacked
- Enabling Multi-Factor Authentication: Step-by-Step Guide
- 3 Practical Tips to Avoid Phishing Emails
By completing these activities, you’ll practice the essential balance of technical defense and clear communication that makes IT professionals trusted guardians of systems and users.
Tasks:
- Write a mock support ticket for a password reset request.
- Draft a professional response to a user who thinks their account was hacked.
- List 3 tips for avoiding phishing emails.
- Enable MFA (multi-factor authentication) on at least one account and document the steps.
Additional links:
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