IT Support Specialist

Every system upgrade or rollout needs a plan — not just for tasks, but for people, communication, and quality. In this article, you’ll create your own Systems Project Plan, defining… Read more.

Every successful rollout starts with a clear plan and strong communication. In this article, you’ll learn how to define objectives, assign roles, set milestones, and manage risks — turning a… Read more.

True systems management is about leadership, not just technology. In this article, you’ll discover how to think like a systems leader — balancing people, process, technology, and data while guiding… Read more.

Support without documentation is chaos. In this article, you’ll build your own Incident Ticket Log — tracing one issue through its full lifecycle from report to resolution. You’ll practice the… Read more.

Every ticket tells a story. In this article, you’ll learn how to manage a support issue from start to finish — from logging and triage to troubleshooting, resolution, and QA.… Read more.

Support and Quality Control form the backbone of reliable restaurant systems. In this article, you’ll learn how structured ticketing keeps technology running smoothly, how quality assurance prevents repeat issues, and… Read more.

Every system in a restaurant depends on another — data flowing constantly from one platform to the next. In this article, you’ll map that movement for yourself, creating a System… Read more.

Modern restaurants run on connections. The POS sends data to the kitchen, payroll, inventory, and accounting systems — creating one continuous loop of information. In this article, you’ll explore the… Read more.

Behind every smooth restaurant operation is a hidden web of integrations — systems talking to systems, data flowing from one platform to another. In this article, you’ll learn what integration… Read more.