Welcome to the Foundations of IT Support learning page. Whether you’re curious about tech support or planning a career in IT, this page will help you build the skills that matter most.
IT Support Specialists are the people who keep technology running—whether that’s fixing a frozen laptop, walking someone through Wi-Fi issues, or managing enterprise systems at scale. The best specialists know two things: how to solve problems and how to explain solutions in simple terms.
Start by reading through these articles and then move on to the tasks.
- The Essential Guide to IT Support Responsibilities
- How to Capture Your RAM, OS Version, and Storage Type
- Troubleshooting Slow Computers: Key Specs You Need to Check
- How to Explain Tech Solutions Without Jargon
By the end, you won’t just understand IT support—you’ll be able to think and communicate like an IT professional.
Tasks:
- Research what IT Support Specialists do (Help Desk, Desktop Support, L1–L3).
- Screenshot your computer’s RAM, OS version, and storage type.
- Write 3 sentences explaining why each spec matters for troubleshooting.
- Practice explaining a tech fix in plain English to a non-technical friend.
Deliverable:
Add a “Foundations” entry to your Knowledge Base with screenshot + reflection + plain-English explanation.
Additional links:
RiseWithTech 