IT Support Specialist
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How to Explain Tech Solutions Without Jargon
Fixing a tech problem is only half the job—the other half is explaining it so your non-technical friend actually understands. Skip the jargon, use everyday analogies, and always share the… Read more.
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Troubleshooting Slow Computers: Key Specs You Need to Check
When troubleshooting a “slow computer” or app crashes, three system specs—RAM, OS version, and storage type—reveal more than almost anything else. RAM shows whether the system can handle multitasking, the… Read more.
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How to Capture Your RAM, OS Version, and Storage Type
Knowing your computer’s specs—RAM, operating system version, and storage type—can save you time when troubleshooting or asking for help. Instead of scrambling to explain, you can grab a quick screenshot… Read more.
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The Essential Guide to IT Support Responsibilities
An IT Support Specialist is the frontline problem-solver of the technology world. At the entry level, Help Desk technicians (L1) handle the everyday issues that keep businesses running—password resets, software… Read more.
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Understanding Your Computer Specs: RAM, OS, and Storage
Knowing your computer’s specs—RAM, operating system version, and storage type—can save you time when troubleshooting or asking for help. Instead of scrambling to explain, you can grab a quick screenshot… Read more.
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Weekly Newsletter 9/22/25
I missed last week’s newsletter, but I’m back on track. In this edition, I share two new posts — one on the tech side about building IT support skills, and… Read more.
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Build The Basics Of IT Support: Part 3
Networking is where most IT problems live — and solving them starts with mastering the basics. In this assignment, I mapped my home network, used tools like ping and tracert… Read more.
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Weekly Newsletter 9/8/25
This week wasn’t flawless — between moving, packing, and cleaning, some rituals slipped. But instead of giving up, I tracked what I missed, circled back, and finished strong. That’s the… Read more.
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From Warehouses to Restaurant Systems
I didn’t land in IT overnight. Before managing restaurant systems, I spent time working in warehouses, staging point-of-sale equipment, and learning the value of persistence. My journey took me from… Read more.
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